Terms of Service

3.1 Pre-Production Status

Towerless hardware is currently in pre-production development. Product renderings, feature descriptions, software interfaces, and specifications shown on the Air Signal Labs website or in marketing materials represent the intended production design and may change before shipment. Placing a reservation does not constitute a guarantee of a specific hardware configuration, final specification, or shipment date.

3.2 Configuration and Batch Assignment

Reservation holders will be contacted at the email address associated with their reservation before their assigned production batch is locked. This contact will include available configuration options, estimated shipment timing, final hardware pricing, remaining balance due, and any material production changes. Failure to respond within the notified window may result in the reservation being deferred to a subsequent batch.

3.3 Reservation Refund Policy

Your $99.00 USD reservation deposit secures your place in the Towerless production queue and is applied toward your final hardware purchase.

Your deposit remains fully refundable until your assigned production batch enters manufacturing.

For Founder Reservations in the first Towerless production batch, the refund window remains open until the first Towerless production batch enters manufacturing.

Before a production batch enters manufacturing, Air Signal Labs will make reasonable efforts to notify reservation holders using the email address associated with their reservation. This notice may include updated configuration details, estimated shipment timing, final pricing, remaining balance, and any material production changes.

Once your assigned production batch enters manufacturing, your $99.00 deposit becomes non-refundable and is applied toward your final hardware purchase. At that point, your unit is allocated for production.

Air Signal Labs will refund your reservation deposit in full if:

• Air Signal Labs cancels the product or determines it cannot fulfill the First Production Run;
• Air Signal Labs cannot offer your reserved configuration and you do not accept an alternative;
• Air Signal Labs cannot proceed with shipment for reasons not within your control;
• Air Signal Labs makes a material change to the core hardware capability (not software features, dashboard changes, or timeline adjustments) and you do not accept the revised specification within the notification window.

Your deposit is not refundable based on:

• Changes to software features, dashboard functionality, or SaaS pricing that do not alter core hardware capability;
• Customer-initiated cancellation after the assigned batch has entered manufacturing.

First shipments are currently estimated for Q1 2027. Production and shipment estimates may change. A change in estimated timing does not automatically cancel a confirmed production allocation. If Air Signal Labs cannot ship within a stated shipment window, Air Signal Labs will provide an updated timing notice and any refund, cancellation, or delay-consent rights required by applicable law.

3.4 Hardware Specifications

Final hardware enclosure, labeling, accessories, dimensions, interface, and included components may change from pre-production renderings before shipment. Air Signal Labs will notify reservation holders of any material changes to core hardware capability before batch lock.

5.1 RF Monitoring Function

Towerless hardware is designed to receive and process radio frequency signals. It is not designed to intentionally transmit on monitored radio channels or broadcast radio frequency energy as part of its monitoring function.

Customers are responsible for ensuring their use of Towerless hardware complies with all applicable local, national, and international laws and regulations governing radio frequency reception and signal monitoring, including any applicable telecommunications licensing requirements.

5.2 Equipment Authorization

Final production hardware may be subject to applicable equipment authorization, labeling, importation, or regulatory requirements before shipment. Delivery to end users is conditional on completion of any required authorization process. Air Signal Labs will notify reservation holders of any authorization requirements that affect shipment timing or configuration.

5.3 Operational Limitations

Towerless is not designed, certified, or authorized for air traffic control, aircraft separation, dispatch control, emergency dispatch, emergency response command, life-safety decision-making, navigation, security command, or medical decision-making. Towerless products must not be used for any of these purposes.

6.1 Software Access and Availability

Access to the AirfieldControl dashboard and associated software features is provided in connection with your Towerless hardware reservation or subscription. Air Signal Labs reserves the right to modify, suspend, or discontinue any software feature with reasonable notice.

Air Signal Labs will publish service availability targets and any applicable service credit terms at the time paid SaaS subscriptions are made available. No uptime guarantee or service credit obligation applies during any free, beta, or pre-launch access period.

6.2 Subscription Plans, Billing, and Refund Policy

Certain software, dashboard, or account features may be offered separately under additional terms. If Air Signal Labs offers a paid software subscription or managed service, the applicable subscription terms, pricing, billing cadence, and service terms will be provided before purchase or activation. No subscription fee will be charged without your express authorization.

Subscription terms and refund policies for any paid AirfieldControl tier will be disclosed at the time of subscription activation. If you believe you have been charged in error, contact billing@airsignallabs.com within fifteen (15) days of the charge.

6.3 Definitions

"Operational Records" means data generated by Customer's deployed Towerless hardware that reflects operations at Customer's facility, including captured audio, voice transcripts, aircraft identifiers, position context, event timestamps, and Customer's channel configuration. Operational Records do not include Service Data.

"Service Data" means technical performance, diagnostic, and telemetry data concerning the operation of the hardware and Services, including capture and detection statistics, transcription confidence metrics, model and correlation performance measurements, radio frequency reception performance characteristics, device health, uptime, connectivity status, and error and fault logs. Service Data expressly excludes audio content, transcript content, aircraft identifiers, and the content of Operational Records.

"Aggregated Data" means statistical datasets derived from Operational Records across multiple Customers in accordance with Section 6.6.

6.4 Customer Ownership of Operational Records

Customer retains exclusive ownership of its Operational Records. Customer grants Air Signal Labs a limited, non-exclusive, royalty-free, worldwide license to host, store, process, cache, transmit, and back up Operational Records as necessary to provide, support, secure, and maintain the Services for Customer, and to exercise the rights expressly granted in Sections 6.5 and 6.6. Air Signal Labs claims no other rights in Operational Records.

Air Signal Labs will not sell Operational Records, and will not disclose Operational Records to any third party except (a) to subprocessors acting on Air Signal Labs' behalf to deliver the Services under written confidentiality obligations, (b) at Customer's written direction, or (c) as required by legal process under Section 6.7.

6.5 Service Data

Air Signal Labs owns Service Data and may use it to operate, secure, support, troubleshoot, and improve the Services and its products, including improving transcription, detection, and correlation performance for all customers.

Air Signal Labs will not publish or disclose Service Data in any form that identifies Customer, Customer's facility, or Customer's deployment configuration without Customer's prior written consent.

6.6 Aggregated Data

Air Signal Labs may create and use Aggregated Data for research, product development, and publication, subject to all of the following conditions:

6.7 Legal Process

6.8 Retention, Legal Hold, and Deletion

6.9 Model Training

Air Signal Labs does not use Customer audio, transcripts, receiver location, deployment configuration, or site identity to train models unless Customer expressly opts in in writing, or the data qualifies as Aggregated Data under Section 6.6. For clarity, Air Signal Labs may use Service Data as described in Section 6.5 to improve model and system performance.

8.1 Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions.

8.2 Modifications

Air Signal Labs reserves the right to modify these Terms at any time. Material changes will be communicated to reservation holders by email at least fifteen (15) days before the change takes effect. Continued use of the Services after a change constitutes acceptance.

8.3 Contact

Questions about these Terms should be directed to contact@airsignallabs.com.